General terms and conditions

General

Use the Terms and Conditions page to clearly indicate what your website users and customers can and cannot do when receiving services from your online store. This is a legal document that should be drafted with the assistance of a relevant legal professional to ensure all relevant information is included.

In general, your Terms and Conditions should list all the terms of your service and include warnings about misuse and/or abuse of your terms and conditions. If your service includes order fulfillment, returns, etc., you should include those relevant terms in the appropriate sections. The content below is for suggestion only. You must provide your own legally compliant content for your Terms and Conditions below.

Placing an order

Use this section to explain what happens once a customer places an order on your website. This should include what happens at the end of your store (e.g., sending a confirmation email, contacting suppliers), and what the user can expect to happen on their end.

Consider details such as order confirmation regarding actual payment received, prices, how and when users can cancel their orders, and how and when your store can refuse or cancel orders.

Delivery

This is where you should discuss your store's available delivery options, the shipping process, if available, delivery times, factors that could potentially delay delivery, package tracking, and more.

This section might be a good place to list any delivery restrictions and any relevant shipping disclaimers.

Returns & Refunds

Here you should discuss your store's returns and refund policy. Consider the requirements for returns, describe the process, how long it takes, and whether you offer a full refund or store credit.

This is a good place to include any disclaimers your store has regarding returns and refunds. Consider things like returning products in their original, unused condition, the return date versus the date of purchase, etc.